WE PAY SHIPPING for All ORDERS

Shipping Policy

SHIPPING

When will I receive my item?
Orders of products take 2-3 business days to be processed. Due to extremely high demand please allow 2-4 weeks for delivery.

How do you ship your packages?
Currently, we ship everything from fulfillment center in the USA as well as our overseas fulfillment centers.

How much does shipping cost?
We pay for your US shipping costs!

Do you ship internationally?
We currently only ship to US. Feel free to email us at support@upkitty.com if you have questions.

Can I pay for expedited shipping?
We currently do not offer expedited shipping.

Can I change my shipping address?
You can do this at any time before your order is shipped. Contact us at support@upkitty.com and one of our customer support team members will help you out! When your item is shipped you will receive an email confirmation with tracking information. Once your item has shipped, you can no longer change your shipping address.

I have more than one order - can they be shipped together?
Currently we cannot match separate orders in our system. This means we have to ship each order separately.

I ordered multiple items in the same order, will they be shipped together?
We ship items individually as soon as we receive them from our manufacturer. You may receive multiple
shipments for your order.

Can I track my order?
Definitely! You will receive an email with a tracking number on it within 5-10 business days once your order has been processed and shipped.

How come my tracking # isn’t working?
Once you receive your tracking #, it usually takes about 5-10 days for the tracking # to be updated on USPS.com

What if my shipping tracking isn’t moving?
Once we ship something, the USPS is responsible for the transit of the shipment. It may take 5-10 business days for the USPS tracking information to update with initial shipping information.
If after 10 business days the shipment tracking has still not updated, or if your shipment stop updating before delivery, please contact us at support@upkitty.com and we can help get to the bottom of it with USPS.
Unfortunately, if USPS can’t determine where the item is or what happened to it, we are unable to issue a refund.

What if my tracking shows “Delivered” but I haven’t received it?
Once we ship something, the USPS is responsible for delivering the shipment safely and securely. Contact us at support@upkitty.com and we can help get to the bottom of it with USPS. Unfortunately, if USPS can’t determine where the item was left or what happened to it, we are unable to issue a refund.

What if my item was “Returned to Sender?”
If your order has been deemed undeliverable by the post it will be returned back to us within 7-10 business days. If we can solve the problem, we will ship it back to you at no additional cost and you will receive another shipping email notification with tracking info.
If we can’t figure out why it was returned to us, we may reach out to you for address confirmation or a new address before we ship it again.

 

LATE ITEMS

Unless we are unable to make the item at all due to reasons beyond our control, cancellation of your order is not possible based on an item running past the estimated timeframe for shipping.