A Portion of Proceeds Will Be Donated To Charities Through Pledgeling

Refund & Exchange Policy

24 HOUR CANCELLATION POLICY

How can I cancel my order?

We strive to provide the best customer service and get our customers exactly what they order in the most efficient and timely manner, and to do this we have to cut off order changes after 24 hours.

 

How can I cancel my subscription?

If you need to cancel your subscription, please contact support@upkitty.com for further assistance.

 

ORDER UPDATE

I ordered the wrong item - can I change my order?

Please contact us within 24 hours after the order at support@upkitty.com.

 

Can I add an item to my order?

For security purposes, we don’t hold credit card information in our system. If you would like to purchase another item and have already completed your order, you will need to place another order. If you need help placing an order, feel free to contact us at support@upkitty.com.

 

NO RETURNS POLICY

Can I return my order?

Our jewelry and custom design products are made to order just for you. We're unable to offer returns for those, however if you have any issues with your order, please contact our support team who'll be happy to assist you.

Please do not send your purchase back.

 

What do I do if I received the wrong item?

Please contact us at support@upkitty.com with the exact details of the item you received and our customer support team will be happy to help straighten it out for you!

 

REFUNDS POLICY

What is your refund policy?

Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your refund, we require a receipt or proof of purchase a photo of damaged or defective product.

Please keep in mind that there might be a slight different in colors due to different computer monitor settings.

Once your photo is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Partial refunds (if applicable)

There are certain situations where only partial refunds are granted

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item more than 30 days after delivery

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@upkitty.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@upkitty.com.

 

Gifts (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your refund.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your refund.