WE PAY SHIPPING for All ORDERS

Payment

PLACING AN ORDER

Can I use a coupon code?
Yes, if you have a coupon code available, you can use it during checkout to receive your discount.

If I forget to apply a coupon at checkout, can you apply it after?
We’re sorry for the inconvenience, but we are unable to apply coupon codes after you’ve already completed your purchase.

What if I didn’t receive my confirmation email?
No worries, we can send it to you! Just contact us at support@upkitty.com and we’ll resend it to you.

How can you look up my order?
The best way for us to find your order when you contact us is to include your order number - the four digit number found in your order confirmation email. If you can’t find your order number, we can find your order with the email you used to place the order.

PAYMENT

When is my card charged?
Your card is charged immediately after you make your purchase. For security reasons and the length of time it takes to produce each item, we cannot hold pending charges in our system and charge you when the item ships. See our Refund Policy to learn more about when we issue refunds.

What payment methods do you accept?
We accept PayPal & all major credit and debit cards, including Visa, MasterCard, American Express and Discover.

Can I send a check or money order to purchase something?
At this point, we cannot accept any payments via the mail, including cash, check, or money order.

Is my payment secure?
Yes, it is 100% secure. We work with one of the leading global payment providers – PayPal.