A Portion of Proceeds Will Be Donated To Charities Through Pledgeling

Payments

PAYMENT

When is my card charged?

Your card is charged immediately after you make your purchase. For security reasons and the length of time it takes to produce each item, we cannot hold pending charges in our system and charge you when the item ships. See our Refund Policy to learn more about when we issue refunds.

 

What payment methods do you accept?

We accept PayPal & all major credit and debit cards, including Visa, MasterCard, American Express and Discover.

 

Can I send a check or money order to purchase something?

At this point, we cannot accept any payments via the mail, including cash, check, or money order.

 

Is my payment secure?

Yes, it is 100% secure. We work with the leading global payment providers – PayPal and Stripe. They are Level 1 PCI certified (the highest level attainable), and use the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

 

PLACING AN ORDER

Can I use a coupon code?

Yes, if you have a coupon code available, you can use it during checkout to receive your discount.

 

If I forget to apply a coupon at checkout, can you apply it after?

We’re sorry for the inconvenience, but we are unable to apply coupon codes after you’ve already completed your purchase.

 

What if I didn’t receive my confirmation email?

No worries, we can send it to you! Just contact us at support@upkitty.com and we’ll resend it to you.

 

How can you look up my order?

The best way for us to find your order when you contact us is to include your order number - the four digit number found in your order confirmation email. If you can’t find your order number, we can find your order with the email you used to place the order.

 

SUBSCRIPTION

When is my card charged?

You will be charged every 31 days starting from your initial purchase by Stripe.

 

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover.

 

Can I send a check or money order to purchase something?

At this point, we cannot accept any payments via the mail, including cash, check, or money order.

 

Is my payment secure?

Yes, it is 100% secure. We work with leading global payment providers – Stripe. They are Level 1 PCI certified (the highest level attainable), and use the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

 

When are my orders processed?

Your orders will be processed every 31 days starting from your initial purchase and shipped within 3 days .

 

How do I cancel my subscription?

If you need to cancel your subscription, please contact support@upkitty.com for further assistance.